Shipping Information
Howdy partner! At Cowgirl Edge Sales, we aim to get your western wear to you faster than a mustang at full gallop. Here’s how we handle shipping:
Order Processing:
We process all orders within 1-2 business days (excluding weekends and holidays). Once your order ships, you’ll receive a tracking number so you can follow your package’s journey to your doorstep.
Shipping Areas:
We ship worldwide (excluding some remote areas and parts of Asia). If you’re unsure whether we deliver to your location, just give our customer service wranglers a holler at [email protected].
Returns & Exchanges
We want you to be as satisfied with your purchase as a cowboy is with his trusty steed. If something’s not quite right, we’ve got a straightforward returns process.
Our Return Policy:
- Returns accepted within 15 days of receiving your order
- Items must be in original condition (unworn, unwashed, with all tags attached)
- Must include original packaging and proof of purchase
- Important Note: For hygiene reasons, we cannot accept returns on bottoms (including jeans, pants, and shorts) that have had their hygiene liners removed or show signs of wear.
How to Return or Exchange:
- Contact our customer service at [email protected] within 15 days of receiving your order
- Fill out our Returns & Exchanges form (template provided below)
- Pack items securely in original packaging
- Ship your return to: Cowgirl Edge Sales
4009 Aaron Smith Drive
DALLAS, US 26036
Return Shipping:
You’re responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service – we wouldn’t want your return getting lost on the trail!
Refund Process:
Once we receive and inspect your return (usually within 3-5 business days), we’ll process your refund faster than a jackrabbit on a hot griddle:
- Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Timing: 5-10 business days after we process your return (depending on your bank)
- Amount: Original purchase price minus any shipping costs (unless the return is our mistake)
Exchanges:
Want to swap for a different size or style? Just follow the return process above and include a note about what you’d like instead. If the exchange item costs more, we’ll invoice you for the difference. If it costs less, we’ll refund the difference.
Damaged or Incorrect Items:
If your western wear arrived damaged or wasn’t what you ordered, contact us immediately at [email protected] with photos of the issue. We’ll make it right faster than you can say “yeehaw” – either by sending a replacement or issuing a full refund, including return shipping costs.
Returns & Exchanges Form Template:
Subject: Return/Exchange Request – Order #[Your Order Number]
Howdy Cowgirl Edge Sales Team,
I’d like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].
Items to return/exchange:
- [Item Name], [Size], [Color]
- [Item Name], [Size], [Color]
Reason for return/exchange: [Please specify]
For exchanges, I would like:
- [New Item Name/Size/Color if available]
My contact information:
Name: [Your Full Name]
Email: [Your Email]
Phone: [Your Phone Number]
Please let me know the next steps. I’ve reviewed the return policy and will ensure the items are in original condition with all tags attached.
Thanks partner!
[Your Name]Need Help?
Remember partners, our customer service wranglers are here to help with any questions about shipping, returns or exchanges. Don’t hesitate to reach out to [email protected] – we’re friendlier than a golden retriever at a barbecue!