Howdy partner! At Cowgirl Edge Sales, we’re committed to providing premium western wear with honest hospitality. Below you’ll find answers to our most common questions about our products, shipping, returns and more. Saddle up and read on!
Product Questions
What types of western wear do you offer?
We specialize in contemporary western styles including:
- Bottoms (our curve-flattering jeans are legendary)
- Dresses (perfect for rodeo dances or date nights)
- Jeans (premium denim with western flair)
- Pants (for when you need to dress up your western style)
- Shorts (including show-stopping leather options)
- Tops (to complete your cowgirl look)
How do I know what size to order?
Our sizing runs true to western fit – snug where it should be with room to move. Each product page includes detailed size charts with measurements. When in doubt between sizes, we recommend sizing up for comfort. Remember, you’ve got 15 days to return if it doesn’t fit just right!
Are your products authentic western wear?
You bet! Every stitch in our clothing is designed with real western lifestyle in mind – from durable denim that can handle ranch work to stylish pieces that shine at night. We blend traditional western elements with contemporary fashion for looks that work as hard as you do.
Shipping & Delivery
How long will my order take to arrive?
Your Cowgirl Edge will arrive in 11-27 days total:
- 1-2 days for processing
- Plus shipping time:
- Express Rider (DHL/FedEx): 10-15 days ($12.95)
- Trail Ride (EMS): 15-25 days (FREE on orders over $50)
Do you offer free shipping?
Yes indeed! Orders over $50 qualify for our free Trail Ride Shipping via EMS. For orders under $50 or when you need your western wear faster, our Express Rider Service is available for $12.95. Pro tip: Combine orders with your cowgirl crew to hit that $50 threshold!
Can I track my package?
Absolutely! Once your order ships (within 1-2 business days), we’ll email you a tracking number so you can follow your contemporary western styles on their journey from our Dallas headquarters to your closet.
Returns & Exchanges
What’s your return policy?
We stand behind every stitch of our premium denim and western-inspired designs. If your order doesn’t fit just right, you’ve got 15 days after delivery to initiate a return – no questions asked, just honest western hospitality. Items must be unworn with tags attached.
How do I return an item?
Simply email our customer service wranglers at [email protected] within 15 days of receiving your order. Include your order number and which items you’re returning. We’ll provide return instructions and a prepaid shipping label if applicable. Refunds are processed within 5 business days after we receive your return.
Payment & Account
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Do I need an account to place an order?
Nope! You can check out as a guest. However, creating an account lets you track orders, save your shipping info for faster checkout next time, and get access to special offers for our loyal cowgirl customers.
Is my payment information secure?
We take security as seriously as a Texas rattlesnake! All payments are processed through PCI-compliant systems with encryption. We never store your full payment details on our servers.
International Orders
Do you ship worldwide?
We sure do! Confidence knows no borders, and neither does our western wear. However, please note that some Asian countries and remote areas may have restricted delivery. Also, international customers are responsible for any customs fees that may apply.
Will I have to pay customs fees?
That depends on your country’s import regulations. While we can’t predict or control these fees, we recommend checking with your local customs office to understand potential charges before ordering. All prices on our site are shown in USD and don’t include potential duties or taxes.
Still have questions?
Our customer service wranglers are ready to help! Reach us at [email protected] for any other questions about our products, shipping, or your order. We typically respond within 24 hours (except on weekends when we’re out riding the range).
Happy trails until your Cowgirl Edge arrives!